Fine Wine

If for any reason you are not satisfied with any of the products purchased from us, simply return the item or items to us in their original condition within 14 days of receipt.

Human Hair Return Policy 

 

• Refunds and exchanges are accepted within 14 days of receipt of the order, providing the product is in its original condition and unopened and with hair still attached to packaging through plastic tag.
• Due to hygiene reasons hair extensions must be unworn and not removed from the packaging by tearing or breaking the plastic tag. If the hair extensions have been removed from the packaging, the tag has been damaged or broken, or have been worn then a refund will not be issued. Hair products must not have been opened and still be in their original condition (plastic tag intact). All packaging must be returned with any return or exchange. We may refuse a refund or exchange if the product has been used or opened.
• If an item is found to be used or tampered with, you will be notified via email within 14 days of its return. You will have the option to pay for its return to you. If you do not reply or refuse to make payment for its return to you, the item will be held for 30 days and then destroyed.
• For all hair items it must be returned within 7 business days of receipt of product(s). We reserve the right to refuse the return/exchange of any items that have been worn, damaged, or has been removed from box by tearing or breaking the plastic tag. If an item we receive has been worn, the tags removed, or the item deemed unacceptable we reserve the right to return to you any unacceptable pieces. All packaging for product must be intact and not damaged in any way.